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Ordering
bullet Last-minute orders are welcome.
bullet Orders placed within one week of arrival are subject to availability
bullet Delivery may not be available on same day orders
bullet Delivery/Pick Up orders that are submitted with less than three days notice will be billed a delivery rate of $35, if delivery is still available.
bullet Order submissions must include all relevant information such as name, billing address, telephone, email and credit-card information
bullet If you have rented a house privately, not through a real estate agent, please include detailed written directions including landmarks, mileage and the fire number. There is a $25.00 fee for delivery and pick up, which will be billed to you.
bullet No order will be considered confirmed until it is paid in full; you will be sent an email confirmation once your order has been processed.

Pricing and Payment

bullet The prices on our website are our current pricing.
bullet All prices are per set/item, per week.
bullet If you have rented a house privately, or through the owner, the $25.00 delivery/pick up fee will be billed to your order.
bullet If you rented your home through a Real Estate agency, you may chose to pick up the laundry at your Real Estate agent's office, at no additional charge, or you may have it delivered and picked up for an additional $25.
bullet Credit is not issued for unused items or early returns.
bullet Please make all changes to your order at lease three days in advance of your arrival date.

Confirmation

bullet Once we have processed your order we will e-mail you a confirmation. Please look it over and check that everything is as you want it. Please make all changes to your order as soon as possible.
bullet NOTE: If you do not receive a confirmation within 48 hours, please call us at 401-466-5604 to make sure we have received your order.

Cancellation Policy

bullet All cancellations must be made at least 24 hours in advance to receive a full refund. Refunds are not issued for cancellations with less than 24 hours notice.

Delivery Details

bullet We deliver to all Real Estate agencies on the island at no additional charge to you.
bullet If you are renting privately, or through the owner, you must have the laundry delivered. The fee is $25.00 for delivery/pick up and will be billed with your order.
bullet If you are renting through a Real Estate agency, you may choose to have your laundry delivered and picked up at the house. There is a fee of $25.00 for this. Add this to your order when you place the order.
bullet Delivery/Pick Up booked less than 3 days in advance will be charged $35.00, if delivery is still available.
bullet Changes to an existing order, including the addition of delivery, must be made at least 72 hours prior to arrival.
bullet We cannot guarantee a specific delivery time. All house deliveries will be made between 12:00 pm and 6:00 pm. Deliveries to real estate agencies will be by made by noon on the day of your arrival.
bullet We are unable to make beds. If you would like the beds made you should contact your Real Estate agent well in advance of your arrival to contract a cleaner to do so. In such a case, we will drop off the laundry, at your real estate agents office, a day early. Please indicate the earlier date on your order form.
bullet Delivery may not be available on same-day orders.

Shortages, Packing Errors & Other Issues

bullet Inspect your order when you arrive at your rental house. Shortages, packing errors and any other problems should be reported within 24 hours to receive a timely correction.
bullet Shortages upon return will be billed to your credit card according to the replacement costs listed on our website.

Weekly Linen Turnovers

bullet If you would like to have an identical order of clean linens delivered during your stay, please indicate so in the comment box at the bottom of the order form.
bullet If you would like a different order of clean linens delivered during your stay, please order it as a separate order and indicate delivery and pick up dates.
bullet On the day of your requested turnover you must pack up ALL the bed and bath linens you received in your original order so a new set may be delivered to you. Please leave the bagged order in the same spot it was originally left for you when you arrived.
bullet $25.00 delivery charge applies to turnovers if delivered to the rental house.

Returning your Linen

bullet If you picked up your laundry at your Real Estate agents office, you will need to drop the linens there by 11:00 am with the original paperwork inside the bag (so we credit you for its return).
bullet Remember . . . If you picked your laundry up at your Real Estate agent's office, you must drop it back off there.
bullet If you paid to have linens delivered to your rental house, a B.I. Linen Rental route driver will pick up your linens on your scheduled day of departure. All linens must be bagged, in the clear plastic bags they were delivered in, and left OUTSIDE of your rental home by 10:00 am.
bullet Please leave the laundry in an obvious and convenient location, such as the front step or front porch. Never leave the laundry nearby to the garbage!
bullet Please be sure your laundry is packed up and available on time. Each time we need to return to the house for pick up you will be charged and additional $25.00 fee.
bullet Laundry left inside the house, on the beds or not returned will be charged for an additional week’s rental.
bullet If you did not arrange for delivery/pick up in advance, you may NOT leave your laundry at your rental home; it must be returned to the real estate office.

Missing or Damaged Linens

bullet You will be charged for any missing or damaged linens.
bullet Be aware that the use of spray sunscreen will cause yellow stains on the laundry. If we are unable to remove them we will have to charge you the replacement fee.
bullet Please do not use your linens for anything other than bed and bath.

The current replacement costs are as follows:

  Dish towel $3.00
  Wash cloth $2.50
  Hand towel $3.00
  Beach towel $16.00
  Bath towel $16.00
  Bath mat $12.00
  Pillowcase $5.00
  King Pillowcase $7.00
  Twin sheet $12.00 ea
  Double sheet $16.00 ea
  Queen sheet $16.00 ea
  King sheet $20.00 ea
  XL Twin $16.00 ea

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Helpful Link...
bullet www.blockislandchamber.com


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