|> Linen Rental Q&A|
Should I order in advance?
Yes. We prefer that all orders be placed at least three days in advance of your arrival. Last minute orders will almost certainly be delayed and are subject to availability and substitution (for example: you may be given larger flat sheets instead of fitted if we run out).
How should we place our order?
You have a couple of options.
What is included in a bath towel set?
A bath towel set includes one bath towel and one face cloth. Hand towels are available if you would like to rent them separately.
What is included in a sheet set?
All sheet sets include a fitted bottom sheet and a flat top sheet. Twin sets come with one standard pillowcase. Full and Queen sets have two standard pillow cases. King sets include two king cases.
Where do I pick up and drop off my linens?
We work with all of the real estate offices on the island. You may pick your laundry up on arrival day by 2:00 at your real estate agents office. On the day of your departure, simply place all of the laundry in the clear plastic bag they arrived in and drop them back at your agentís office by 11:00 a.m.
If we are not using a real estate agent, where will we pick up our laundry?
If you are renting privately, please contact us at least three days prior to arrival to arrange pick up and drop off of your laundry. We do not deliver to private houses. In the rare instance that we must deliver or drop off at a private rental please be aware you will be charged a $20.00 delivery fee and a $20.00 pick up fee.
Do I need to wash the laundry before I return it?
No. We send all of our laundry off island to be laundered. There is no need for you to do laundry while you are on vacation.
What if we need to cancel our order?
If you need to cancel your order, just contact us at least three days in advance of your arrival date and we will refund your credit card.
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